REFUND & RETURN

At HookHunter LLC, we are committed to providing high-quality fishing supplies and hope you are satisfied with your purchase. If you are not completely satisfied with your order, our refund and return policy will help you with any issues.

1. Return Conditions
You can request a return within 30 days of receiving the item, provided the following conditions are met:
The item must be unused and in its original condition.
The item must include all original packaging and labels.
Include the original receipt or purchase confirmation email so we can process your return.

2. Return Process
To initiate a return, please follow these steps:
Contact Customer Service
Please contact our customer service team via email (help@hookhuntershop.com) or phone (+1 (307) 500-3771), providing your order number and reason for return.
Obtain Return Authorization
Our customer service team will provide you with return authorization and detailed return instructions.
Return the Item
Pack the item as instructed and return it to the designated address. Please ensure you use a reliable mailing service and retain the tracking number for future inquiries.

3. Refund Processing

Once we receive and inspect the returned goods, we will initiate a refund. Refunds are typically processed and credited to your original payment method within 7-10 business days. Please note that processing time may vary depending on the bank or payment provider.

4. Return Shipping Costs
Returns due to quality issues: If the item is defective or incorrect, we will cover the return shipping costs.

Other situations: If you return the item for personal reasons (e.g., dislike, incorrect size, etc.), you will be responsible for the return shipping costs.

5. Promotional Items
Promotional items (such as discounted items, special offers, etc.) may be subject to special return conditions. Please review the relevant terms before purchasing.

6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item first and then place a new order.

Thank you for choosing HookHunter LLC's fishing supplies! We look forward to providing you with the best shopping experience and helping you enjoy your fishing.